FAQ

What Shipping Methods Are Available?

Checkout our shipping policy by clicking HERE or visiting https://thobias.com/pages/shipping-information

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been shipped and we will give you the tracking information to track your shipment.

Something I purchased is now on sale. Can I get a price adjustment?

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

Do You Ship Internationally?

We ship all over the world! However there may be some exclusions. Please click HERE to learn more.

Do I have to pay anything to return my items?

Returns are easy and quick! Simply ship your items back to us with a carrier of your choice :) For Exchanges, we even send the new item back for FREE!

How do I return an item?

To start a return or exchange, contact support via our various support options:

Contact Us

  • We endeavour to answer email queries within 24 hours during working hours. At sale times these timescales may be longer due to increased volume.

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